Mobile applications are tested and made in a way that they are user-friendly and have innovative features to woo the customer. However, despite many consecutive efforts, there are instances when these applications fail to work properly and do not stand up to the challenges in the market. To meet these challenges and to be up-to-date […]
In this modern era, social networking platforms such as Facebook, Twitter, etc. get deemed as a lead generation tool. The primary reason behind this is social media sites increase the probability of generating leads up to 76%. According to recent survey results, 48.9% of B2B marketers believe that public platforms play a crucial role in […]
When the internet stepped its foot in the market, it brought a revolution not only in the business industry but in the entire world. And everything has changed till then. From the education system to communication to hospitality and more, nothing remained the same. Today, if you want you can reach out to anybody in […]
India is one of the few countries that will deliver you outstanding telemarketing services. Around 40 percent of the global BPO market is named as one of the top 10 destinations in the world. India’s major share in this sector comes down to around 26 percent of South Asia’s exports. In this segment, India has […]
The BPO industry has observed a tremendous growth in the past few years. The reasons behind it are the quality service that is offered in a very cost-effective way, a large manpower and direct access to advanced technologies. Business owners are desperately seeking for such services that can support their business’s backend processes whether technical […]
“Fire is His head, the sun and the moon His eyes, space His ears, the Vedas His speech, the wind His breath, the universe His heart. From His feet, the Earth has originated. Verily, He is the inner self of all beings.” Anonymous, The Upanishads: Translations from the Sanskrit Shiva, the Mahadev, the Adiyogi, and […]
Well, there should be no doubt that agents have always been the pulse of the call centres. To deliver a good quality customer service, it is imperative that call centre agents should possess all the required skills. The surprising fact is that 79% customers prefer to switch to other company within a week after experiencing […]
It doesn’t matter what business you are into, the bottom line would be customers always. It is the presence of customers that make your hard work of product development, sales, research, and marketing fruitful. Whatever strategy you make, whatever brainstorming you do, you do it for the sake of your customers; to make them happy […]