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Outsourced call centre solutions

Top 5 Customer Service Skills that Call Centre Agents should Possess

Well, there should be no doubt that agents have always been the pulse of the call centres. To deliver a good quality customer service, it is imperative that call centre agents should possess all the required skills. The surprising fact is that 79% customers prefer to switch to other company within a week after experiencing

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The Significance of Call Center Services With Respect to Customer Lifecycle

It doesn’t matter what business you are into, the bottom line would be customers always. It is the presence of customers that make your hard work of product development, sales, research, and marketing fruitful. Whatever strategy you make, whatever brainstorming you do, you do it for the sake of your customers; to make them happy

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Tips for Choosing Accounting Software for Small Businesses

Utilizing bookkeeping software can surely spare a long periods of time as contrasted with dealing with the books physically and is normally more productive than utilizing a spreadsheet. It is on account of the fact that bookkeeping software decreases or takes out redundant data punching, such as entering the client’s address on the statement, and

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Is Blockchain the Latest Revolution in Technology?

In earlier times we had ledger journals which consisted of the records of the various economic transactions or money lending entries. After that we started storing all the information on computers, now the latest thing that has evolved in the market is the Blockchain technology. Blockchain technology consists of records called blocks, these blocks are

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Why Cybersecurity Important in Healthcare

Security has become an important aspect of everybody’s life and digitalization of every field has given rise to security concerns in more areas. The most important is cybersecurity in healthcare. Olden Healthcare Healthcare used to be straightforward path that started from provider and ended at customer or payer. Customers or patients were first engaged with

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